Legal/Complaints

Make a complaint

Use this form to raise a data-protection complaint with us directly.

Required fields are marked *.

Your email *

We’ll email you a reference number. Encrypted at rest, retained for 6 years per ICO guidance.

Subject *

Description *

0 / 8000 characters.

Leave this field empty

What happens next

You’ll receive an email acknowledgement with a reference.
Our data-protection team reviews and responds within 30 calendar days (UK Data (Use and Access) Act 2025).
Where investigation is complex, we’ll let you know within the 30-day window and explain how long it will take.

You have the right to lodge a complaint with the UK Information Commissioner’s Office at any time, whether or not you contact us first.

In EEA member states, contact your national supervisory authority.

Email dpo@mechasite.com with the same detail. Your complaint will be logged in the same register and timed against the same statutory clock.

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